Categories
Saturday

High Class and Low Class Web Design

Saturday, 10 March 2007 @ 17:00
Christopher Fahey Partner, Behavior
Liz Danzico Director, experience strategy, Daylife
Khoi Vinh Design Dir, The New York Times
Brant Louck Creative Dir Publications, World Wrestling Entertainment

  • Do you design for yourself or for what you can know your audience likes?
  • We generally deal with a much more narrow demographic.
  • User personas: describing the entire person compared to only behaviour (use cases?)
  • My criticisicm of this talk:  What about assuming a rational agent approach? The assumption that every person makes decisions about how they spend their researces based upon intelligent reasons. As designers, we should attribute this rationality or we won’t be able to begin to understand decisions of the other.
  • In pure, results-based design (magazine adverts) the design choices may be limited for the designer (e.g., the 60-point, all-cap header sells better).
  • What about high-end products that undergo very little user-testing (e.g., iPods)?
  • Is what designer’s consider bad design actually comfort design for the majority of the public?
Categories
Saturday

Ruining the User Experience: When JavaScript and Ajax Go Bad

Saturday, 10 March 2007 @ 16:05
Aaron Gustafson, Sr Web designer/Developer, Easy! Designs LLC
Sarah Nelson, Design Strategist, Adaptive Path

  • Information designer vs. Customer user experience designer – are they/should they be the same? Overlap greatly?
  • Test to see if js is present and unhide standard field sets.
  • Clever idea: .optional field sets can be positioned waaaay offscreen to hide them (for screenreaders).
  • If js is working have it change the tag of the fancy fieldset so that it calls the CSS into play.
Categories
Saturday

Grids are Good

Grids are Good

markboulton.co.uk and ????

    •    yeeaahh.subtraction.com
    •    This is basic common sense – nothing new.
    •    Basically, come up with a flexible column/grid structure to afford many possible layouts that don’t harsh the eye when transitioning from one to teh other.
    •    12 is a pretty number.

www.markboulton.co.uk:index.php
yeeaahh.subtraction.com: the slides

Categories
Saturday

Tag, You’re It

Tag, You’re It

Heath Row (named after an airport???), Oates (Flickr), Brown, Vander Wal

Georgia Oates (Flickr):
    •    Should tags be emergent or centrally controlled
    •    Flickr has about 9 000 000 unique tags. 3 000 new photos every minute.
    •    Controlled tag sturctures can exist within an emergent cloud (e.g., wildflower tagging group)
    •    Clusters
    •    Infection: doyourworst
    •    inference: tag cloud example
    •    When tagging the aggregate define things unintentionally
    •    folksonomy :: machine tags :: taxonomy
    •    

Brown (Consumating):
    •    Unique tags have little value, but rare and shared tags become more valuable until it become too ubiquitous
    •    Consumating is releasing its source code in the next couple of months (Perl).

Vander Wal
    •    Magnolia
    •    Public libraries are opening up books to folksonomy to enhance their catalog
    •    Cork’d – wine website
    •    lastfm
    •    realtravel
    •    UK Guardian is tagging their resources
    •    With emergent tagging it is actually difficult to stem similar tags because the groups that grow around them are different (more zen than logic)
    •    Scaling and Functionality: as #taggers adn #tags grows a tag gevolves: personal use, serendipity, social tagging powerful, mature system that gives you aggregate data that you sould not have foreseen
    •    LibraryThing example
    •    RawSugar and Amazon
    •    tagcommons
    •    if you make the tag clouds public then you must accept the good with the bad.
    •    see rawsugar “facets” – groups tags by inferring stems in the emergent tags

Categories
Saturday

Getting to Consistency: Don’t Make Your Users Think

Getting to Consistency: Don’t Make Your Users Think

Jennifer Fraser (Corel), Alex Graveley (VMWare), Steve Johnson (Adobe)

    •    Consistency may not be indicated just to be consistent. It is important for similar functions, but each app needs identity.
    •    Cross platform compatibility can cause a cost to being consistent.
    •    If you are not careful, consistency becomes legacy.
    •    A focus upon features is not always inline with customer goals. Consistency might mean changing features to meet the same customer goals.
    •    This discussion could have greatly benefitted from having one of the people from the Microsoft Office team that developed the ribbon interface.
    •    Determining the workflows (use cases) for an app determines the environments that need to have consistency.
    •    Workspaces: role-based feature sets – not aimed at current, users, but as an entry point for new users (- Adobe guy)
    •    Apps on the web do not have extroverted consistency – no HIG.

Categories
Saturday

Why XSLT is Sexy

Saturday, 10 March 2007 @ 10:00
Lindsey Simon, Web Developer, Dishola/Google
Joe Orr, Dev, NYCircuits Inc

XSLT is one of the most exciting technologies to come out of the XML family. Unfortunately, its incredible power and associated complexity can be overwhelming to new users preventing many from experimenting with it or causing them to quickly give up in disgust. In fact, unless the method of teaching and the common style of use for XSLT is radically changed to make it more accessible, XSLT will be relegated to niche status like SGML and other powerful technologies.

— David Jacobs (http://www.xfront.com/rescuing-xslt.html)

Simon:

Orr:

  • Presentation: ???
  • Serissa
  • Tool that may save XSLT: LEO (Literate Editor with Outlines): it basically just simplifies editing – nothing TextMate bundles can’t already do.
  • literate programming vs. javadocs
  • Book: Michael Kay – XSLT 2.0 – “fill-in-the-blanks” method for XSLT is wrong.
Categories
Saturday

High Class and Low Class Web Design

Saturday, March 10th @ 5:00 pm

Christopher Fahey   Partner,   Behavior
Liz Danzico   Director, experience strategy,   Daylife
Khoi Vinh   Design Dir,   The New York Times
Brant Louck   Creative Dir Publications,   World Wrestling Entertainment 

Sometimes there is a class system, but sometimes there are other factors that flatten things out.

Why Talk About Class?
Why are things designed a certain way? Are they doing it for a reason?
Myspace, Craig’s List, ebay

Class lets us talk about: education, economic power, cultural literacy, social standing

Defining Class Marketing:
demographics, socio economics status (SES), Hollingshead Index of Social Status
upper class
middle class
low class

Are designers in touch w/this difference in audience? Do you design for yourself or for your audience?
How can you get into the shoes of someon whose class experience is different from your own?

Much user research is done and user testing, but don’t normally think about class or talk about it in daily plain language

Spend time w/users in their home and have the narrow focus – only so much you can learn from that research, gut descisions need to be made based on what ppl do and say.

WWE magazine – focus on two – the general “buy anything w/WWE on it” and try to expand to extremem sport audience.

Work is focused on HOW the site it used and not necessarily the WHO using the site. Persona are created on users, but no longer doing that – now talking more about how they use the site. Stepping away from class.

Do you respect your audience? Are they your equals?

WWE: You need to find what is great about your product and what the audience likes. Find common ground in what you like and what they like to make it work. In the industry called fans/marks but perfectly accepted.

Design descisions made blindly
Know what covers work and what covers don’t from news stands
A/B testing is useful instead of class related descisions
Britany Spears content vs. financial content – remove celebrity content – needed as rounding out the real content

Lower class uses more of the AB type testing where higher class is more designer based descisions (steve jobs final say at apple)

New York Times uses a lot of stats – don’t do A/B testing, all testing done w/in retraints of brand. They don’t do crazy things just to encourage click-throughs or test something out. The brand is the bible.

If you have someone visionary, you don’t need your statistics. There is a value going w/your gut.

Do you move towards your audience or draw your audience closer to you?
Trade off between what ppl are familiar w/and where you want to bring them.
WWE: mission is to take a mag that is already there and not broken, and expand readership to more casual fans and not feel embarassed to have it. Moved from “low class” design and closer to higher class design (espn etc.).

“The public is more familiar w/bad design than good design. It is, in effect, conditioned to prefer ba design, because that is what it lives with. The new becomes threatening, the old reassuring.” -Paul Rand
is it really bad design or just a different style of design?

It’s a matter of awareness and exposure – education. How aware are we about certain things?

In everyone’s nature to determine what is the easiest to read design pleasing on the eyes – you must work w/in those parameters.
As long as the objects in that class are usable helpful it doesn’t matter – beautiful and ugly don’t matter. (???)

Class X – based on design culture (more becoming conscious of design)
Technology has given more people the tools to become designers. That lets us see more now because more people have those tools to get it out there.

Focus on what your needs/goals are and not who you are.

More fun to design for spin or WWE magazine?
WWE is more fun – like selling super heros

Categories
Saturday

TV: The Next Generation

Saturday, March 10th @ 3:30 pm

Tom Merritt   Editor,   CNET.com
Jay Adelson   CEO,   Revision3 Corporation
Nicole Carrico   Dir Creative Dev,   AOL
Patrick Norton   Exec Producer,   Ziff Davis Media
Greg Brannan   VP of Programming,   CNET 

How can web video compete w/Hollywood?
Indy video
Can’t really tell where TV is going, really have to chase what producing for – big TV system or netvideo computer. They haven’t really come together in a meaningful way yet.

Hollywood flocks to whatever they’re going to make the most money on – starting to shift now that ads are coming to web video. Still slow, but starting to trickle in.

Figure out who the audience is and target to that audience w/web content – tech video for geeks has been a good starting position because it’s the geeks who are starting to do this.

AOL is trying to get into the niche – audience is not a problem for them. how do we get that video out to that audience is what AOL can do w/partnerships. Going out to find stars out there and get partnerships started.

How to get into it?
Do what you want and get popular as a semi-professional, wish that doing the 2nd thing was your real job. Rev3 finds that content and brings it in to make that primary job possible (kevin rose)

Low-cost producers can partner but it’s tough when there are things (mortgage and kids) getting in the way – risky.

Will big brands take over the space?
Youtube can get you noticed, Viacomm is already known so removing their vidoes from youtube isn’t a big deal. Youtube is more important in this sense for the unknowns. If it doesn’t work out for Viacomm on their own, they’ll be back to Youtube.

Ultimately the viewer has the choice. Rev3 doesn’t care about the platform – now traditional tv are coming to do deals for content.

Best way to get it out (youtube/podcast/own site). If content resonates the viewers are willingn to come back – if your stuff is good – will come back to see what you are doing. Content producers will HAVE to let go of thir death grip on their content.

Medium informs and connects people – all competing for eyeballs how to make money at this?
It used to be a proven formula would determine if something made it on. If it fit the form, it made it to TV.
Now there is proof (not just nielson ratings) that viewers are there – advirtisers will finally pay for it (tech content)

Can web video meet TV’s #’s?
Cable audiences also have low #’s hwo do you monetize this content and #’s? podtrack, federated media.
Smaller content need to start w/federated media or wait and see who comes to you – can’t get the big names because they don’t go for this model

Direct marketing model – code enter for website. “will share 5%” adazio tea (digg) major $$

AOL looks at more meaningful big name ads – on-air component needed – franchises such as AmEx gateway for ads or gateway to content

Online advirtisers are used to click through or banner ads – TV ads are used w/Nielson
Ad agencies just starting to do on-air ads (50’s Ed Sullivan style) and are beginning to notice

Honesty is important here – even bad commentary is fine i.e. Zune on Diggnation – best ad they could have paid for, alex’s rand. All about trust w/the host or program

TV will converge w/video at some point
The volume of this very specialized material is huge because it is so specialized – just need to find ads to that specific area.

Major networks will be drawn in at some point when the money is there.
Major nets are chasing weird things sometimes though – cell phone video (nobody uses)

What do the big networks have to do to get into this space?
These little ppl know these things
agility is an issue – big co’s can move as quickly
feedback response is tough for large, they can’t respond quickly enough to make a better product

At some point the big networks will begin to aquire these little ones – What will they do w/it? Do smalls want that? Does it make sense for a smaller co to go w/the big co’s?

The gatekeepers will buy up the smaller co’s, but there will always be other’s to take their place.

Content discovery does become an issue (0r IS an issue). Too much good media
Companies are trying to be a guide to all these – Digg model “my peer group knows best vs. a large co”

Set top box needed to complete the puzzle and bring web/TV video together – Wii PS3 Xbox, those platforms will be looking for exclusive deals w/content. Things are moving to that direction.

Questions
Has content been compromised by ads?
No, because of choices might create a product w/sponsors in mind. and MUST be honest about it. That trust must be there.

Will some of these specials shows start to take over the lowest “filler” shows on the big networks? Lowest in of cable net fall out and partner up. Possible – again, big nets will go to money.

What happens when the little guys have to deal w/SAG and Directors Guild etc that the big guys have to deal w/now?
Some are dealing w/it now but there are plenty of people that don’t have those connections or don’t need that. distributers vs. producers mindset
the guilds won’t hurt you from doing your biz

How do you make TV interactive?
Many ways to step away from standard TV. clickable video – DVR’s are coming w/this soon

DVR’s break standard TV now when looking at scheduling etc. At what point do these things come together? You pick what you want to watch and when you want to watch it? It doesn’t matter when it is on or what channel it is on.
Joost

Categories
Saturday

Tag, You’re It

Saturday, March 10th @ 2:00 pm

Moderator: Heath Row Research Mgr, DoubleClick
Heath Row   Research Mgr,   DoubleClick
Ben Brown   Founder,   Consumating.com
George Oates   Producer,   Ludicorp
Thomas Vander Wal  InfoCloud Solutions Inc 

“Make a Mark and leave your impression online.”
sxswi2007 – official tag
“folksomy” “infocloud”

Flickr
9 million unique tags
No such thing as information architechgure. It’s like termites, structures built up and crumbled away over timeafdsasfd
• weather – big tag, lunar ecclipse
• events – the gates installation in NY
• news – paris riots
• learning – wildflowers tagging universal
• attraction – clusters form
• mimicry
• infection – doyourworst (funny faces) – yahoo research, world explorer tagging locations
• nerdy tagging – machine tagging geo lon/lat
Folksomy/Taxonomy machine tags in the overlap

Consumating (geek dating site) – comsumating.com
tags + standard dating portfolio
you tag you + other ppl tag you

show common tags between people, able to narrow matches between tags
releasing source soon

Vander Wal (tag research)

Social bookmarking – magnolia – beyond soc bookmarking sharing also chat/forum
public library tagging books by users
museum (steve.museum) tag collections different vocab
wine – cork’d
music – las.fm
travel – guardian, realtravel

Tag terms matter, tag structure matters – makes a difference
i.e. social.network social-network social_network socialnetwork

1,1,2,2 one person one tag 2 sites, design on delicious is different than design on magnolia

scaling # of ppl tagging x times tagged
A. personal use
B. serendipity (some usage)
C. powerful serach works and groups
D. mature system use for things

pivots and filters, most tags related tags subjects etc. (librarything)

RawSugar lets you narrow and chose tags
amazon tagging many item options, yes/no tag voting to refine your tagging

Tag Commons – trying to bring together

Questions
problem tags
no such thing as problem tags, just ppl who use them
want the buzz words and have tagging but what if you’re Kevin Federline?

Tagging Tags, RawSugar

Tagging into Corp Org
2 ppl lowest number to have tags effective.

Categories
Saturday

Getting to Consistency – don’t make your users think

Saturday, March 10th @ 11:30 am

Paul Schreiber   Screen Real Estate Agent,   Apple
Jennifer Fraser   Lead User Experience Designer,   Corel Corporation
Alex Graveley   Sr Engineer,   VMware Inc
Steve Johnson   Sr User Experience Mgr,   Adobe Systems Inc

What is consistency?
menu commands differnt names/commands for same thing
usps postal machine
voiting machines

consistency for consistency sake is bad – where in the workflow should this happen? (Adobe)
brand important – user by user & workflow by workflow
consistency is just a guideline – always a moving target because things are always changing

visual consistency sometimes and extra consistency between similar aps

Costs of inconsistency
expectation that things work the same way (focus, drag/drop, open, save, close)
Make users feel comfortable and create a brand.

Adobe lightroom, new design, but keep some of photoshop consistencies

difficult between different platforms

Adobe gets calls whenever they remove something – elements remove undo/redo buttons highest call volumes. It can hit the bottom line.
There needs to be a reason for the change – customer needs to know/see/feel that reason – the benefit of the change is immediately clear.

Goals
goals for company and goals for user
consistency greatly improves usability – pickup discoverability, at some point you must evolve
features not important – goals important
how to make a clean break to make a change (no floppy on macs) – it’s easier when there is a new product, you have freedom to rethinkg some of the old descisions
see what the customer is doing and make those breaks on what they need or what they are trying to do with current/old versions and look where things are migrating to in the first place

Achieving constency
create buffer between what you are doing and your source of inspiration – useing ipod control and it doesn’t perform exactly like ipod control throws off users
user needs, what is workflow of your user and what are their needs? workflows for everyone are different even doing the same things
find lowest common denominator between all users
focus on the target users for your app
Ask the user what they are almost always fails because you end up removing features and pigionhole the users w/labels – find a way to unveil features based on usage

Crossing platforms
How much to you make it like native platoform or like a competitor product on the same platform?
how it looks and how it works – pick up patterns that os already has and leverage those. stylistic differents, little visual cues make sure if feels like it is supposed to be on that platform
web is more difficult because there aren’t any base guidelines like w/an os – good/bad, easier to implement, but can be across the board

Accessibility (508)
Inconsistencies make it harder to be accessible, accessibility makes a good tool to bring consistency