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SXSW '12

The Battlefield Art of Design Triage

Tuesday, March 13 – 5:00PM – 6:00PMAngel Anderson Experience Dir Crispin Porter+Bogusky We are constantly being asked to go faster and faster. What is Triage? "To sort" produce sorting battlefield medics Necessity is the mother of invention. War provides many necessities. Design Triage Prioritization Assess before treating – what are the products on your table? […]

Tuesday, March 13 – 5:00PM – 6:00PM
Angel Anderson Experience Dir Crispin Porter+Bogusky

We are constantly being asked to go faster and faster.

What is Triage?

  • "To sort" produce sorting
  • battlefield medics
  • Necessity is the mother of invention.
  • War provides many necessities.

Design Triage

  • Prioritization

    • Assess before treating – what are the products on your table?
    • Minor: walking wounded – low-impact projects that won’t be significantly affected whether you help them or not. (creating banner ads)
    • Delayed: Projects should be addressed, but don’t require immediate attention (proof of concept first).
    • Immediate: Projects that have significant impact and really matter.
    • Expectant: projects that are critically flawed and no amount of time and effort can save.
  • Selflessness

    • The product is the star – don’t think you are a genius designer. Don’t thin-slice. Don’t just jump right into wireframes.
    • Marketing is a team sport. Leads digital strategy and planning, collaborates in all phases, responsible for the vision, quality and performance of the work.
  • Mercy Killings

    • Some products just nee to be put out of their misery (this is hard to do).
    • Learn how to say no (like Steve Jobs).
    • How to say no:

      • Tell the truth.
      • Ask questions.
      • Tell stories.
      • Reflect Conflict.
      • Poison Pill (plant seeds for something to die).
      • Quit.
  • Scrappiness

    • Figure out how to turn no resources into something killer.
    • Determine Vision

      • What is it?
      • Who is it for and what’s their payoff?
      • Why are we creating it?
      • How does it work?
      • What re the risks?
    • Lean UX? Kaban?
  • Staying Human

    • Make sure you schedule rest.
    • Find flow in the chaos.
    • Use your lulls – when things quiet down, give attention to the delayed and minor projects.